Carmax, the Automobile Business with IT at the Core

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Photo by JJ Jordan on Unsplash

I am the Senior Vice President (SVP) and Chief Information Officer (CIO) at CarMax. I also consider my role to be the Chief Innovation Officer, Chief Integration Officer and Chief Idea Officer. I’m excited to be at CarMax as it is truly a leader, disruptor and innovator in the retail and automotive industries. Founded more than 20 years ago, CarMax has transformed the way used car buying is done by providing the honest and transparent experience customers deserve. We make the car buying process more ethical, fair and transparent by offering a no-haggle, no-hassle experience. CarMax is the nation’s largest retailer of used cars and annually sells more used vehicles than the next three largest competitors combined. We are also very proud to be on FORTUNE Magazine’s 100 Best Companies to Work For® list for eleven consecutive years.

Technology at the Base CarMax has been using information technology to become a disrupter in the automotive retail industry.

CarMax provides exceptional customer experience and technology has been a critical part of that. We enable outstanding customer experience by empowering our customers and associates with the right tools and analytics through innovative technologies. Read More…

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