Almost all of us carry smartphones, tablets round the clock with us. The constant advancement of mobile connectivity has now made us more than ever inspired, planning, booking, and handling travel via our smartphones.
The following are some of the trends in travel technology that will start the 2020s.
1. Smart rooms
A growing number of hotels are cottoning on IoT (Internet of Things). IoT will improve the customer experience through greater customization and the potential to control rooms remotely to enhancing sustainability and instantly detecting and responding to maintenance problems. It will help hotels to evolve in order to serve tomorrow’s guests’ needs better and wants.
Blockchain acts as a public ledger that enables data of transactions between parties to be securely stored and distributed across a decentralized, peer-to-peer network.
The most essential feature of blockchain from which the travel industry will get benefitted is its potential to promote secure, traceable payments. This technology also possesses the ability to streamline customer loyalty schemes, enhance ID authentication techniques, and track luggage movements.
While biometrics is already a commonly adopted approach in the government sector, it has started to contribute its abilities to the travel industry as well. It is helping travel companies to search for faster, more proficient, and seamless ways of detecting and authenticating passengers, visitors, and guests.
While biometrics technologies like fingerprints and facial recognition are widely used by airports, hotels and airlines have also initiated the process of implementing these kinds of technologies to speed up the check-in and check-out process, authorize payments and enhance security.
4. AI and VR
Artificial Intelligence (AI) and virtual reality (VR) are already playing significant roles in the travel industry. Travel companies are using AI to filter customer data to assess business performance and manage their inventory and to give a response to the clients instantly with the chatbots.
An increasing number of hotels are using VR to boast their offerings online and raise bookings with incredible things like interactive maps and simulated hotel tours. VR is also utilized in the entire travel search and booking experience of customers.
5. Big Data
The rewards are game-changing for those in the travel industry that are making the most of big data. Big data makes it easy for them to comprehend their customers better and target them more rigorously, precisely predict future demand, improve product pricing, and handle their reputation a lot more easily.
These trends are already playing interesting roles in the travel industry presently. The extent of their roles in 2020 will be exciting to watch.
See Also: Top Travel and Hospitality Tech industry
How is Technology Helping the Travel Industry to be Eco-Friendly?:
Today’s world is an ambiguous place with political factors, global warming concerns, and a substantial technological shift that is taking place all at once. The only constant thing is that people still have the urge to travel. Thus, let us focus on top travel trends that are deemed to be adopted massively by the travel and hospitality industry.
One of the most important actors considered before planning a trip is the environment. Even though we are at the dawn of the shift, but the initiative is led by the younger generation who will be shaping travel in the future.
Mode of communication such as trains, planes, and automobiles contribute actively to the CO2 emissions, so the future generations are expected to remain close to home and require more eco-friendly options from the vacation providers.
Cash Free Travel
The burden to carry wads of cash while traveling and exchanging money at crazy rates is changing in some countries, with the introduction of a new range of cashless solutions. The world is moving to a stage where a traveler need not have any local currency on a trip abroad.
Services such as Revolut allow us to change currencies within the app and use virtual cards for booking services. In many hotels and restaurants, services can be used cash-free by just tapping the map or the phone.
Personalization Through Data
‘’Google knows it all’’ is a fact, but it might be a creepy invasion of privacy for few people, but the effect means a much more fluid and enjoyable travel experience. Apps like Tripit help a traveler plan each step of the travel experience while Facebook, Google, and others are using AI to adapt to where are you going, where you are, and what do you do. Advances in AI has made the travel experience much more personalized in 2020.
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